Continuous loading bars on studio or projects page

Modified on Wed, 01 Mar 2023 at 08:47 PM

You may run into an issue where the studio or projects page continues to load but doesn't get anywhere. 

For example, you might be stuck on this:



Option 1: Try opening the studio while in Incognito mode on your browser. If this works then follow Option 2.


Option 2: Clear browser history, cookies and cache/site data through your browser settings and/or see Option 3:


Option 3: If option 2 doesn't work you may have to manually clear the site data relating to Imvidu Studio.You can resolve this on your end in less than a minute:




Google Chrome:


1. Open up developer tools: Menu (dots) > More Tools > Developer Tools

2. Open the 'Application' tab. If you don't see that, click on the little double arrows and select Application

3. You may see 'Storage' tab instead, if you don't have Application option, open Storage

4. Under Local Storage and Cookies, right click on studio.imvidu.com and press Clear 


5. Hard refresh your browser or press Cntrl+R



Option 4: Still didn't work? Contact support and we'll investigate the issue further



Firefox:

  1. Open settings menu > More tools > Web Developer Tools
  2. Click on the little arrows and open the 'Storage' section as shown in the image below:
  3. In the Cookies menu item and the 'Local Storage' menu item. Right click on https://studio.imvidu.com and Delete ALL
  4. Press Cntrl+R to hard refresh








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